RESERVATIONS
Premier Riverfront Vacation Rentals | Wine Country Lodges offers beautiful homes with private beaches | Spas, Decks, Kayaks, Views, Ping Pong, Elegant Rustic Decor, Stone Fireplaces | private homes with views | Relax & Enjoy full amenities | Our Russian River vacation homes in Healdsburg and Sonome Wine Country provide the ultimate getaway.

AVAILABILITY

Our online calendar is updated daily so that you can CHECK AVAILABILITY of your dates at any time, for any of our vacation homes. Or, you may call us:
866.786.2778 (or 707.478.4152), or EMAIL US for availability.

If your desired dates are available, you may book them immediately or you may request a 24-Hour Tentative Reservation, during which time we will not book the home to anyone else. After that, we take bookings on a first-come, first served basis and cannot guarantee your reservation until it has been confirmed with receipt of a reservation deposit. (Exceptions can be made, please call to discuss).

RESERVATIONS

To confirm your reservation, we require a fully-refundable Reservation Deposit (in the amount of 50% of the rental fee, before cleaning, tax and fully-refundable security deposit). The reservation deposit is fully-refundable if you cancel anytime prior to 45 days before check-in (60 days before check-in for major holidays & event bookings) if paid by check. For cancellations in which the reservation deposit was paid by credit card, there will be a $50 cancellation fee.

You may call us to place your reservation by phone or you may reserve your dates anytime using our secure ONLINE RESERVATION SYSTEM.

Payment Methods we accept:
    
Visa, MasterCard, AMEX, Discover, and Checks

CONTACT INFORMATION

Please feel free to contact us anytime with questions. We check messages often and will return calls until 7pm (Pacific), Monday through Saturday. We try to reserve Sundays for more emergent calls, but will make an effort to return your call on Sunday as well. We are a small family business and often work from our home office, we thank you in advance for your patience and understanding as we do so.

Phone:  866.786.2778  (toll free)
Office:   707.478.4152
Email:  info@winecountrylodges.com
Fax number:   707.637.8166

Mailing Address:

Wine Country Lodges
PO Box 2178
Healdsburg, CA 95448

See our ABOUT US:page to read about our family business.

RENTAL POLICIES

Reservation Deposit:
A refundable reservation deposit is required to confirm reservations. This deposit is in the amount of 50% of the rental fee for the dates booked (before cleaning, tax and fully-refundable security deposit).

Balance Payment:
The remaining rental fee balance, a cleaning fee (varies per house, see house rates info.), an 11% Sonoma County Occupancy Tax, and the fully-refundable security deposit of $395, are due on or before 45 days prior to the check-in date (60 days prior to the check-in date for major holiday and event bookings). We will contact you by email one week before the balance is due and you may authorize us to use the credit card on file or you may provide another payment method (check or credit card). All balances must be paid on or before the due date. For bookings made within these time frames, all balances will be due on the date of booking.

Payment Schedule:
It is possible to make scheduled payments toward your balance, please call to discuss.

Security Deposit:
A $395 fully-refundable security and damage deposit is collected (when the balance is due) and is deposited (whether paid by credit card or check). After the premise has been returned to us in good order (no damage or missing items, other than normal wear and tear, and all terms have been met as outlined in the Rental Agreement), the security deposit will then be returned, in full, within fifteen business days of the check-out date. All refunds are by check.

Will I Get My Security Deposit Back?
Ultimately it is up to you, our guest. We make every effort to provide concise information and communicate clearly with our guests throughout the rental process. Our goal is to help you maximize your enjoyment of the property and your time there, assist you in avoiding any potential problems, and to help you to secure a full security deposit refund upon your departure. As always, we welcome questions anytime and invite you to contact us if we can offer assistance in any way - either before, during or after your stay. We also ask that you communicate to your guests the house notes information (found along with the directions we send you), as well as the information found in the rental agreement and in the welcome binder at the house. The large majority of our guests are responsible people and are respectful with our homes and the amenities provided and it is a smooth rental process for all with a full refund of the security deposit more than 95% of the time. It is only those renters who disregard even our most basic policies and guidelines that end up having deductions from their deposit.

At the end of the stay, there is a simple check list to follow, that includes things like washing and putting away your dishes, or at least put them into the dishwasher and start the cycle. You will find the list to be easy to comply with, however sometimes guests are in a hurry to catch a flight, or are happy to be on vacation and don’t want to take care of any chores, so in that case we have an option for them to choose, whereby we do the check out items for you, and deduct $75 from the security deposit. About 98% of our guests choose to follow the check out list and get their full deposits back. You also don’t have to let us know in advance. You can decide on the day of check-out.

The folks that have trouble in securing the full security deposit refund, almost never call us – before or during their stay when we can do something to assist them or to help clarify the rental policies, etc. Ultimately, it is the guests' responsibility to ask us, when in doubt. We would much rather have a conversation in advance that would help avoid any potential problem... just let us know how we can help!

Cancellation Policy:
Written notice of cancellation must be received by Owner before 45 days prior to the check-in date (before 60 days prior to the check-in date for major holiday and event bookings) in order to receive a full refund of the Reservation Deposit, less a $50 cancellation fee, if paying by credit card. There is NO cancellation fee if the reservation deposit was paid by check.
For cancellation requests received less than 45 days prior to the check-in date (less than 60 days prior to the check-in date for major holiday and event bookings), the Reservation Deposit (50% of the rental fee, before cleaning, tax and security deposit) is forfeited unless the property is re-booked for same dates or total balance may be applied to a future booking of equal or greater value, up to 6 months in advance of cancelled dates (holidays and special event periods excluded). For each night re-booked, a 10% cancellation fee will apply. All cleaning, taxes and security deposit funds will be refunded as well. There are no refunds for early departures.

Check-In & Check-Out:
Check-in is anytime after 3pm; Check-out is by 11am. In summer months (June-August) Check-in is after 3:30pm. (please inquire for exceptions). The standard check-in and check-out times indicate the times you are guaranteed private occupancy of the home on "quick turnover" days.

Arrivals
The cleaning crew will be done by 3pm (3:30pm for summer bookings) on the day you arrive. If we do not have a booking the night before, it may be possible to extend an earlier check-in. However, we can’t promise that the cleaning crew won’t be working that day - even if no one is scheduled to depart that morning - as we schedule the cleaning crew and will work them between guests as the crew is available. You are welcome to arrive earlier (1pm or so), drop off suitcases and head to town – or relax in the living room or lounge on the deck and use the kayaks, etc. We just ask that if the cleaning crew is still working, please let them know your plans (ask them where you might put things that would be out of their way) and let them stay on schedule as we pay them hourly.

Departures
The cleaning crew may arrive shortly after 11am on the day you depart. If we do not have a booking later that day, it may be possible to extend a later check-out. However, we can’t promise that the cleaning crew won’t be working that day - even if no one is scheduled to arrive that afternoon - as we schedule the cleaning crew and will work them between guests as the crew is available. The cleaning crew won’t ask you to leave immediately upon their arrival, but they will need someplace to start their jobs (bedrooms, baths, etc.) without your things in their way. You may finish pick-ing up after yourselves, start your dishes, etc. We just ask that you try not to be under foot and let the cleaning crew stay on schedule as we pay them hourly.

No Smoking:
We have a no smoking policy (anywhere on the premises).

No Pets:
Pets/Animals of any kind are not permitted.

Noise / Parties:
Our properties are private homes in a country area with houses nearby. Quiet and respectful behavior is required. Use of the home for excessive drinking, loud music and partying is not allowed.

No Partying:
Wine Country Lodges offers its vacation homes for residential use, for the exclusive use by our paying guests. No additional day or overnight guests are permitted, nor are the hosting of parties or special events (without prior written consent).

Some exceptions can be made, please inquire.

Click here to see a Sample Rental Agreement. For our full list of policies, or to make a tentative reservation and receive the complete vacation rental agreement, please call 866.786.2778 (or 707.478.4152).

STANDARDS

Our Mission Statement:
The mission of Wine Country Lodges is to provide value, quality, a welcoming atmosphere, and excellent customer service for the enjoyment of our guests, (their friends and families, and our own).

Business Practices:
We at Wine Country Lodges have a personal and professional commitment to fairness, honesty and service. We believe it is evident in all aspects of our business. We try to be as accurate as possible in communicating the information and policies pertaining to our homes in order for there to be clear communication throughout the rental process. We operate our business and conduct ourselves with the highest level of personal and professional integrity and trust that our guests will in turn, treat us and our homes in the same way. We are members in good standing with the Healdsburg Chamber of Commerce, and as we have been in the vacation rental business since 2003, we have established a solid reputation with excellent GUEST REVIEWS.

Health and Cleanliness:
Our homes are well maintained with great personal attention to detail. For your assurance, we go to great lengths to provide a clean and healthy environment.
We have high cleanliness standards and use environment and people friendly products including high quality Allergy Guard dust mite proof casings on all of our mattresses, box springs, comforters and pillows.
We also use non-toxic cleaning products and employ a patented Swedish cleaning system that uses no toxic substances. Your health and well-being are our constant priority.

Spa cleanliness is also a priority for us... we change our water frequently and use bromine (not chlorine).

For those with particular sensitivity: Our beds have down-alternative comforters and we do not allow pets of any kind at three of our homes.

(Exception: We do consider pets at The Old River Lodge exclusively. We are selective and when we do have the occasional four-legged guest there (about 4-6 times per year), we apply a thorough "post-pet" cleaning routine to return the home to its original condition).

TRAVEL INDUSTRY

At Wine Country Lodges, we welcome bookings from our travel industry partners and are pleased to assist with all of your client's travel needs. All bookings of 4 or more nights made by a travel agent with an IATA number will be paid a standard commission of 10% (three night stays or less will be paid 5% commission). For more information about our homes, please browse through our web site. If you have specific inquiries, please contact us.