RESERVATIONS
Premier Riverfront Vacation Rentals | Wine Country Lodges offers beautiful homes with private beaches | Spas, Decks, Kayaks, Views, Ping Pong, Elegant Rustic Decor, Stone Fireplaces | private homes with views | Relax & Enjoy full amenities | Our Russian River vacation homes in Healdsburg and Sonome Wine Country provide the ultimate getaway.

AVAILABILITY

Our online calendar is updated daily so that you can CHECK AVAILABILITY of your dates at any time, for any of our vacation homes. Or, you may call us:
866-786-2778 (or 309-786-2778), or EMAIL US for availability.
If your desired dates are available, you may book them immediately or you may request a 24-Hour Tentative Reservation, during which time we will not book the home to anyone else. After that, we take bookings on a first-come, first served basis and cannot guarantee your reservation until it has been confirmed (please call for exceptions).

RESERVATION CONFIRMATION

To confirm your reservation, we require a Refundable Reservation Deposit
(in the amount of 50% of the rental fee). The reservation deposit is fully-refundable (less a $50 cancellation fee) if you cancel anytime prior to 30 days before check-in (60 days before check-in for major holidays & event bookings).

You may call us to place your reservation by telephone or you may reserve your dates anytime using our secure ONLINE RESERVATION SYSTEM. (We always contact you to confirm your online reservation request and secure your approval before processing your credit card).

Payment Methods we accept:
    
Visa, MasterCard, AMEX, Discover, and Personal, Business & Bank Checks

CONTACT INFORMATION

Please feel free to contact us anytime with questions. We check messages often and will return calls until 7pm (Pacific), Monday through Saturday. We try to reserve Sundays for more emergent calls, but will make an effort to return your call on Sunday as well.
Phone:  866-786-2778  (toll free)
Office:  309-786-2778
Email:  info@winecountrylodges.com
Fax number:  309-786-8667
Mailing Address:  PO Box 2178, Healdsburg, CA 95448

See our ABOUT US:page to read about our family business.

RENTAL POLICIES

Reservation Deposit:
A refundable reservation deposit is required to hold all reservations. This deposit is in the amount of 50% of the rental fee for the dates booked. The remaining rental fee balance, an 11% Sonoma County Occupancy Tax, and a service fee (varies per house, see house rates info.) are due on or before 45 days prior to the check-in date (60 days prior to the check-in date for major holiday and event bookings). All balances must be paid on or before the due date. For bookings made within these time frames, all balances will be due on the date of booking.

Cancellation Policy:
Written notice of cancellation must be received by Owner before 45 days prior to the check-in date (before 60 days prior to the check-in date for major holiday and event bookings) in order to receive a full refund of the Reservation Deposit, less a $50 cancellation fee, if paying by credit card (this can be waived if paying by check, please inquire).
For cancellation requests received less than 45 days prior to the check-in date (less than 60 days prior to the check-in date for major holiday and event bookings), the Reservation Deposit (50% of the rental fee) is forfeited unless the property is re-booked for same dates (or total balance may be applied to a future booking). For each night re-booked, a 10% cancellation fee will apply. There are no refunds for early departures.

Check-In & Check-Out:
Check-in is anytime after 3pm; Check-out is by 11am. In summer months (June-August) Check-in is after 3:30pm. (please inquire for exceptions)

Security Deposit:
A $395 fully-refundable security and damage deposit is collected (when the balance is due) and is deposited. After the premise has been returned to us in good order (no damage or missing items, other than normal wear and tear, and all terms have been met as outlined in the Rental Agreement), the security deposit will then be returned to Lessee, in full, within fifteen business days of the check-out date. All refunds are by check.

No Smoking:
We have a no smoking policy (anywhere on the premises).

No Pets:
Pets/Animals of any kind are not permitted.

Noise / Parties:
Our properties are private homes in a country area with houses nearby. Quiet and respectful behavior is required. Use of the home for excessive drinking, loud music and partying is not allowed.

No Partying:
Wine Country Lodges offers its vacation homes for residential use, for the exclusive use by our paying guests. No additional day or overnight guests are permitted, nor are the hosting of parties or special events (without prior written consent). Some exceptions can be made, please inquire.

Click here to see a Sample Rental Agreement. For our full list of policies, or to make a tentative reservation and receive the complete vacation rental agreement, please call 866-786-2778 (or 309-786-2778).



STANDARDS

Our Mission Statement:
The mission of Wine Country Lodges is to provide value, quality, a welcoming atmosphere, and excellent customer service for the enjoyment of our guests, (their friends and families, and our own).

Business Practices:
We at Wine Country Lodges have a personal and professional commitment to fairness, honesty and service. We believe it is evident in all aspects of our business. We try to be as accurate as possible in communicating the information and policies pertaining to our homes in order for there to be clear communication throughout the rental process. We operate our business and conduct ourselves with the highest level of personal and professional integrity and trust that our guests will in turn, treat us and our homes in the same way. We are members in good standing with the Healdsburg Chamber of Commerce, and as we have been in the vacation rental business since 2003, we have established a solid reputation with excellent GUEST REVIEWS.

Health and Cleanliness:
Our homes are well maintained with great personal attention to detail. For your assurance, we go to great lengths to provide a clean and healthy environment.
We have high cleanliness standards and use enivronment and people friendly products including high quality Allergy Guard dust mite proof casings on all of our mattresses, box springs, comforters and pillows.
We also use non-toxic cleaning products and employ a patented Swedish cleaning system that uses no toxic substances. Your health and well-being are our constant priority.
Spa cleanliness is also a priority for us... we change our water frequently and use bromine (not chlorine).
For those with particular sensitivity: Our beds have down-alternative comforters and we do not allow pets of any kind at three of our homes.
(Exception: We do consider pets at The Old River Lodge exclusively. We are selective and when we do have the occasional four-legged guest there (about 4-6 times per year), we apply a thorough "post-pet" cleaning routine to return the home to its original condition).

TRAVEL INDUSTRY

At Wine Country Lodges, we welcome bookings from our travel industry partners and are pleased to assist with all of your client's travel needs. All bookings of 4 or more nights made by a travel agent with an IATA number will be paid a standard commission of 10% (three night stays or less will be paid 5% commission). For more information about our homes, please browse through our web site. If you have specific inquiries, please contact us.