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RESERVATIONS
Premier Riverfront Vacation Rentals
| Wine Country Lodges offers beautiful homes with private beaches
| Spas, Decks, Kayaks, Views, Ping Pong, Elegant Rustic Decor,
Stone Fireplaces | private homes with views | Relax & Enjoy full
amenities | Our Russian River vacation homes in Healdsburg and
Sonome Wine Country provide the ultimate getaway.
AVAILABILITY
We make every effort to keep our online availability calendar
up-to-date and you are welcome to
CHECK AVAILABILITY of your dates for any of our homes
at anytime. Or,
you may
call us toll free
866-786-2778
(or 309-786-2778) or
EMAIL US
for
specific date availability. If your desired dates are available,
you may book them immediately or you may request a 24-Hour
Tentative Reservation. As we take bookings on a first-come,
first served basis, we will try to accommodate your request, but
cannot guarantee your reservation until it has been confirmed.
Confirmation of your reservation will be made upon receipt of
a Refundable Reservation Deposit.
RESERVATION
CONFIRMATION
In order to confirm
your reservation, we require a 50% refundable reservation deposit
(half of the rental fee). We accept Visa, MasterCard, and checks.
You may call us to place your reservation by telephone or you
may confirm your dates anytime over the internet using our secure
ONLINE
RESERVATION SYSTEM.
We always contact you by phone or email to confirm your reservation
request before processing your credit card.
Payment
methods we accept:

Visa, Mastercard, Checks
CONTACT
INFORMATION
Please
feel free to contact us anytime with questions. We check messages
often and will return calls until 7pm (Pacific), Monday through
Saturday. We try to reserve Sundays for more emergent calls, but
will make an effort to return your call on Sunday as well.
Telephone (toll-free): 866-786-2778
Office: 309-786-2778
Email: info@winecountrylodges.com
Fax
number: 309-786-8667
Mailing
Address: PO Box 2178, Healdsburg, CA 95448
ABOUT
US:
POLICIES
1.
Reservation Deposit: A refundable deposit is required to hold
all reservations. This deposit is in the amount of 50% of the
total rental fee for the dates booked, based on the number of
guests.
2.
Cancellation: The 50% reservation deposit is fully-refundable,
less a $50 cancellation fee, should you cancel anytime prior to
45 days before check-in (60 days for major holiday and event bookings).
For more detailed cancellation information, including cancelling
within 45 days of check-in, please contact us.
3.
Check-in is anytime after 3pm; Check-out is by 11am. In summer
months (Memorial Day to Labor Day) Check-out is by 10am to allow
us the extra cleaning necessary cause by sand from the river that
can be tracked into the house and hot tub, etc., and to ready
the beach chairs, kayaks and other watersports equipment.
4 .
A fully-refundable security and damage deposit is collected (when
the balance is due) and is refunded to you within 10 business
days of check-out, presuming no damages to the property, per the
rental agreement. All refunds are by check.
5.
We have a no smoking policy (anywhere on the premises).
6.
Pets not permitted.
7
.
Our properties are private homes in a country area with houses
nearby – quiet and respectful behavior is required. Use
of the home for excessive drinking, loud music and partying is
not allowed.
8.
Wine Country Lodges offers its vacation homes for residential
use, for the exclusive use by our paying guests. No additional
day or overnight guests are permitted. Nor are the hosting of
parties or special events. Some exceptions can be made, please
inquire.
For
full policy information or to request a copy of the rental agreement,
please contact us.
STANDARDS
Our
Mission Statement:
The
mission of Wine Country Lodges is to provide value, quality, a
welcoming atmosphere, and excellent customer service for the enjoyment
of our guests, (their friends and families, and our own). As our
homes are in neighborhood settings on the Russian River in the
Fitch Mountain area, we ask for our guests' cooperation to preserve
this very special, peaceful and unspoiled natural environment
and continue to allow us to provide our homes for a peaceful escape
for years to come. To ensure both our temporary guests and our
permanent neighbors a relaxing environment, we do not allow "partying"
groups and we have a zero tolerance policy for excessive alcohol
consumption and/or drugs.
Business
Practices:
Wine
Country Lodges is committed to fairness, honesty and service.
Cleanliness:
For
your assurance, Wine Country Lodges goes to great lengths to provide
a clean and healthy environment. We have high cleanliness standards
and use environment and people friendly products. Your health
and well being are our constant priority.
TRAVEL
INDUSTRY
At Wine Country Lodges, we welcome bookings from our travel industry
partners and are pleased to assist with all of your client's travel
needs. All bookings of 4 or more nights made by a travel agent
with an IATA number will be paid a standard commission of 10%
(three night stays or less will be paid 5% commission). For more
information about our homes, please browse through our web site.
If you have specific inquiries, please contact us.
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