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RESERVATIONS
Premier Riverfront Vacation Rentals | Wine Country Lodges offers beautiful homes with private beaches | Spas, Decks, Kayaks, Views, Ping Pong, Elegant Rustic Decor, Stone Fireplaces | Relax & Enjoy full amenities |Our Russian River vacation homes in Healdsburg and Sonome Wine Country provide the ultimate getaway.
Need help to decide which vacation home best meets your needs?
Click on the homes below to compare features. View lists of amenities,
extensive photos and rate information, or
Call us anytime at: 866-786-2778 or
707.478.4152.

Riverwood Lodge | Firefly Lodge | The Old River Lodge | Northwoods Lodge

Once you've selected your vacation home, you may:
Check Availability, Reserve Your Dates, Place a 24-hour Tentative Hold,
or Request More Information:



Availability | Reservations | Contact Information | Rental Policies | Standards

 

AVAILABILITY

Our online calendar is updated daily so that you can CHECK AVAILABILITY of your dates at any time, for any of our vacation homes.
Or, you may
call us:
866.786.2778 (or 707.478.4152), or EMAIL US for availability.

If your desired dates are available, you may book them immediately or you may request a 24-Hour Tentative Reservation, during which time we will not book the home to anyone else. After that, we take bookings on a first-come, first served basis and cannot guarantee your reservation until it has been confirmed with receipt of a reservation deposit. (Exceptions can be made, please call to discuss).


RESERVATIONS

To confirm your reservation, we require a fully-refundable Reservation Deposit (in the amount of 50% of the rental fee, before cleaning, tax and fully-refundable security deposit). The reservation deposit is fully-refundable if you cancel anytime prior to 45 days before check-in (60 days before check-in for major holidays & event bookings) if paid by check. For cancellations in which the reservation deposit was paid by credit card, there will be a $50 cancellation fee.

You may call us to place your reservation by phone or you may reserve your dates anytime using our SECURE ONLINE RESERVATION SYSTEM.


Payment Methods we accept:
Visa MasterCard American Express Discover Checks
Visa, MasterCard, AMEX, Discover, and Checks


CONTACT INFORMATION

Please feel free to contact us anytime with questions. We check messages often and will return calls until 6pm (Pacific), Monday through Friday and until 5pm on Saturday. We try to reserve Sundays for more emergent calls. We are a small family owned business and often work from our home office. We thank you in advance for your patience and understanding as we do so.

Phone:  866.786.2778  (toll free)

Office:   707.478.4152
Hours: Mon-Fri: 9-6, Sat: 9-5, Sun: Urgent Calls Only
Emailinfo@winecountrylodges.com
Fax number:   707.637.8166

Transient Occupancy Tax License #468N

Mailing Address:

Wine Country Lodges
PO Box 2178
Healdsburg, CA 95448

See our ABOUT US:page to read about our family business.


RENTAL POLICIES

Reservation Deposit:
A refundable reservation deposit is required to confirm reservations. This deposit is in the amount of 50% of the rental fee for the dates booked (before cleaning, tax and fully-refundable security deposit).

Balance Payment:
The remaining rental fee balance, a cleaning fee (varies per house, see house rates info.), an 11% Sonoma County Occupancy Tax, and the fully-refundable security deposit of $395, are due on or before 45 days prior to the check-in date (60 days prior to the check-in date for major holiday and event bookings). We will contact you by email one week before the balance is due and you may authorize us to use the credit card on file or you may provide another payment method (check or credit card). All balances must be paid on or before the due date. For bookings made within these time frames, all balances will be due on the date of booking.

Payment Schedule:
It is possible to make scheduled payments toward your balance, please call to discuss.

Security Deposit:
A $395 fully-refundable security and damage deposit is collected (when the balance is due) and is deposited (whether paid by credit card or check). After the premise has been returned to us in good order (no damage or missing items, other than normal wear and tear, and all terms have been met as outlined in the Rental Agreement), the security deposit will then be returned, in full, within fifteen business days of the check-out date. All refunds are by check.

Will I Get My Security Deposit Back?
Ultimately it is up to you, our guest. We make every effort to provide concise information and communicate clearly with our guests throughout the rental process. Our goal is to help you maximize your enjoyment of the property and your time there, assist you in avoiding any potential problems, and to help you to secure a full security deposit refund upon your departure. As always, we welcome questions anytime and invite you to contact us if we can offer assistance in any way - either before, during or after your stay. We also ask that you communicate to your guests the house notes information (found along with the directions we send you), as well as the information found in the rental agreement and in the welcome binder at the house. The large majority of our guests are responsible people and are respectful with our homes and the amenities provided and it is a smooth rental process for all with a full refund of the security deposit more than 95% of the time. It is only those renters who disregard even our most basic policies and guidelines that end up having deductions from their deposit.

At the end of the stay, there is a simple check list to follow, that includes things like washing and putting away your dishes, or at least put them into the dishwasher and start the cycle. You will find the list to be easy to comply with, however sometimes guests are in a hurry to catch a flight, or are happy to be on vacation and don’t want to take care of any chores, so in that case we have an option for them to choose, whereby we do the check out items for you, and deduct $75 from the security deposit. About 98% of our guests choose to follow the check out list and get their full deposits back. You also don’t have to let us know in advance. You can decide on the day of check-out.

The folks that have trouble in securing the full security deposit refund, almost never call us – before or during their stay when we can do something to assist them or to help clarify the rental policies, etc. Ultimately, it is the guests' responsibility to ask us, when in doubt. We would much rather have a conversation in advance that would help avoid any potential problem... just let us know how we can help!

Cancellation Policy:
Written notice of cancellation must be received and acknowledged by Owner before 45 days prior to the check-in date (before 60 days prior to the check-in date for major holiday and event bookings) in order for Occupant to receive a full refund of the Reservation Deposit, less a $50 cancellation fee if paid by credit card. There is NO cancellation fee if the reservation deposit was paid by check. Upon receipt of written notice to cancel, Owner will send email confirmation.

For cancellation requests received less than 45 days prior to the check-in date (less than 60 days prior to the check-in date for major holiday and event bookings), 50% (half) of the rental fee is forfeited unless the property is re-booked for same dates. For each night re-booked, only a 10% cancellation fee will apply. All cleaning, taxes and security deposit funds will be refunded as well.

If cancellation is due to any circumstance caused by Owner, or by any act of nature that renders the home uninhabitable, then 100% of all deposits will be promptly returned to Occupant. After the first day of the rental, there will be no refunds for any reason. No credit will be given for shortened stays due to late arrival or early departure for any reason. No cancellations due to weather.

Check-In & Check-Out:
Check-in is anytime after 3pm; Check-out is by 11am. In summer months (June-August) Check-in is after 3:30pm. (please inquire for exceptions).
The standard check-in and check-out times indicate the times you are given private occupancy of the home. Sometimes guests request other times, however we cannot guarantee early check-in and/or late check-out as last minute bookings can happen, as well as maintenance and cleaning schedules often change, as crews commit according to their availability from other jobs.

Arrivals
The cleaning crew should have the home ready for you by 3pm or 3:30pm (see above) on the day you arrive. Please note: Occasionally, a special circumstance will require us to empty and refill the hot tub because of the condition in which it was left by the guest departing that morning. When that occurs we may still be there working at 3:30pm, and the water will not yet be hot. We use our best judgment as to when to make this kind of decision, which is based on our concerns for your comfort and health. If you arrive as early as 1pm, or so, it may be possible to drop off suitcases and head to town – or start settling in and using the decks and kayaks, etc., at the discretion of the cleaning crew. If the cleaning crew is on the premises, please let them know your plans (ask them where you might put things that would be out of their way) and let them stay on schedule as we pay them hourly. Interference with the cleaning crew’s ability to follow their normal routine, may result in the home not being cleaned in the areas you are using (such as bathrooms and fridge).

Departures
The cleaning crew may arrive shortly after 11am on the day you depart, depending on their schedule and how soon the next guests arrive. Therefore, we are unable to extend a later check-out time. However, our cleaning crew won’t ask you to leave immediately upon their arrival, but they will need someplace to start their jobs (bedrooms, baths, etc.). You may finish up brunch (or whatever you were doing), start your dishes, etc., and start removing your items. Lingering too long will prevent the cleaning crew from staying on schedule, and will result in an hourly charge for staying overtime. This compensates for the extra time our cleaning crew needs, as we pay them hourly.

No Smoking:
We have a no smoking policy (anywhere on the premises).

No Pets:
Pets/Animals of any kind are not permitted.

Noise / Parties:
Wine Country Lodges offers its vacation homes for residential use only. Neighbors’ residences are nearby, and quiet and respectful behavior is required. The use of our homes are for the exclusive use by our paying guests. No additional day or overnight guests are permitted, nor are the hosting of parties or special events (without prior written consent). Use of the home for excessive drinking, loud music and partying is not allowed. We operate under the "Good Neighbor" policy and expect our guests to honor this as well. Permission must be received for any visitors in addition to the contracted number of guests. No exceptions. If you would like to have daytime visitors or a small gathering, we are happy to discuss details of how this might be possible. Please call us at 707.478.4152.
In addition, Sonoma County Ordinance dictates Quiet Hours of 10 p.m . until 9 a.m., during which noise is regulated. Occupant shall not make or permit any excessive, disturbing, or annoying noise in or on the grounds of the rental property, nor permit Occupant's Guests to do anything that will interfere with the rights, comforts or conveniences of neighbors or other persons in the surrounding area. Please be aware that voices and conversations are amplified by water (spa and river), and that the premise is a private home in a quiet, peaceful setting, with houses nearby. The use of loud voices and/or foul language, excessive drinking, amplified music outdoors, disregard of the quiet hours, partying, and other neighborhood disturbing activities are strictly prohibited and are cause for eviction and/or forfeiture of Security Deposit. Any complaints to the Police Department concerning the behavior of the Occupant, while occupying the rental property shall, at the Owner's discretion, result in immediate termination of this Rental Agreement, loss of Security Deposit and eviction. To comply with this provision we ask guests to keep their activities inside the home during the hours of 10 p.m. until 9 a.m.. Amplified music is prohibited outdoors at all times.

For our full list of policies, or to make a tentative reservation and receive the complete vacation rental agreement, please call 866.786.2778 (or 707.478.4152).


STANDARDS

Our Mission Statement:
The mission of Wine Country Lodges is to provide quality, value, a welcoming atmosphere, and excellent customer service for the enjoyment of our guests, (their friends and families, and our own).

Business Practices:
We at Wine Country Lodges have a personal and professional commitment to fairness, honesty and service. We believe it is evident in all aspects of our business. We try to be as accurate as possible in communicating the information and policies pertaining to our homes in order for there to be clear communication throughout the rental process. We operate our business and conduct ourselves with the highest level of personal and professional integrity and trust that our guests will in turn, treat us and our homes in the same way. We are members in good standing with the Healdsburg Chamber of Commerce, and as we have been in the vacation rental business since 2003, we have established a solid reputation with excellent GUEST REVIEWS.

Health and Cleanliness:
Our homes are well maintained with great personal attention to detail. For your assurance, we go to great lengths to provide a clean and healthy environment.
We have high cleanliness standards and use environment and people friendly products including high quality Allergy Guard dust mite proof casings on all of our mattresses, box springs, comforters and pillows.
We also use non-toxic cleaning products and employ a patented Swedish cleaning system that uses no toxic substances. Your health and well-being are our constant priority. Spa cleanliness is very important to us as well.

For those with particular sensitivity: Our beds have down-alternative comforters and we do not allow pets of any kind at three of our homes.

(Exception: We do consider pets at The Old River Lodge exclusively. We are selective and when we do have the occasional four-legged guest there (about 4-6 times per year), we apply a thorough "post-pet" cleaning routine to return the home to its original condition).


TRAVEL INDUSTRY

At Wine Country Lodges, we welcome bookings from our travel industry partners and are pleased to assist with all of your client's travel needs. All bookings of 4 or more nights made by a travel agent with an IATA number will be paid a standard commission of 10% (three night stays or less will be paid 5% commission). For more information about our homes, please browse through our web site. If you have specific inquiries, please contact us.

 
 
 


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Posted 10.14.04  Updated
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